Issues in the Media

• 2Americas on News at 10!!! (MP4 format, 5 mb!)
• Press Release - January 5 2005
• Working at home: a prize or a punishment?
• International moves in the middle of a project
• Working Environment in L.A. and Scandinavia
• 'Political Correctness': the wrong approach in Latin America
• Men in the workplace in Latin America
• Women in Management in Latin America
• Stress Management: "Water Tight Compartments"
• Globalization: a one way street?
• A little empathy can go a long way
• Foreign Speeches in Latin America
• Planning vs "going with the flow"

Papers (PDF download)

• Crosby, M. (2009). USCIS Customer Service Case Study.
  Case study about the transformation of the Customer Service Quality of local USCIS from terrible to excellent.
• Crosby, M. (2004, November). How we are and how they see us. International Projects in and with Latin America.
  Paper prepared for PMI Global Congress 2004 - Buenos Aires, Argentina.
• Crosby, M. (2004, April). Multinational Projects with Latin America.
  Paper presented at PMI Global Congress 2004 - Prague, Prague, Czech Republic, http://www.2americas.com/articles/PMI_Prague.pdf